AIM Service Agreement & Privacy Statement


1.       Introduction

This Service Agreement and Privacy Statement set out the terms on which AIM offers you access to and use of our services (“Services”). All additional policies and additional terms posted on and in our sites, applications, tools, and services are incorporated into this Service Agreement. You agree to comply with all of the terms of this Service Agreement and Privacy Statement when accessing or using our Services.  

2.       About AIM

AIM Smarter, LLC, doing business as AIM, 1315 Walnut Street, Suite 1432, Philadelphia, Pennsylvania 19107, is a membership-based group of independent promotional products distributors, whose mission is to maintain relationships with outstanding suppliers, distributors and service providers in the promotional products industry, to allow its members to grow their businesses and service their customers more efficiently. AIM offers its members proprietary technology and other services for use in connection with services and solutions in the promotional products industry. 

3.      Information Collected

When expressing an interest in the Services or registering to use the Services, AIM requires you to provide personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing or subscribing to the Services, AIM requires you to provide financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). AIM may also ask you to provide additional information, such as annual company revenues, the number of employees, or sales and purchase order info (“Business Information”) Required Contact Information, Billing Information, and Business Information about Members are referred to collectively as “Data About AIM Members.” As you navigate AIM’s websites, AIM may also collect information through the use of commonly used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on AIM’s websites (such as the Web pages viewed and the links clicked). 

In the course of subscribing to AIM’s Services, consulting with our support teams, sending us an email, buying our products or communicating with us in any way, you are voluntarily giving us information that we collect. That information may include either your or your end-users names, email addresses, IP addresses, phone numbers, postal addresses, in addition to other details that may include gender, location, occupation or other information of a demographic nature. In supplying this information, you consent to this information being collected, used, disclosed, transferred to AIM affiliated companies and stored by us, as described herein. We also obtain personal information from your use of the AIM Services. When you upload end-user data in the Services, we may have access to the data. We receive information about how you use the Services and store it in log files or other types of files associated with your account and link it to other information we hold about you. This information might include the date of any activity, your browser and IP address as well as actions you have taken within the Services. This information helps us to improve the Services for all Customers.  

To access and utilize AIM’s services, platforms and/or Sites, you must establish a Member Account, which will require you to complete a registration process by providing AIM with current, complete and accurate information as prompted by the registration form, including the provision of valid authorized credit card information. Should AIM suspect that any information is not accurate, current or complete, AIM reserves the right to suspend or terminate your usage of the Platform.

4.      Use of Information Collected and Privacy Statement

AIM uses data about AIM members to perform the services requested. For example, if you fill out a “Contact Me” Web form, AIM will use the information provided to contact you about your interest in the Services. AIM also uses data collected to help with Customer Support queries. AIM uses your information to resolve technical issues you encounter, to respond to your requests for assistance, and to repair and improve the Services. AIM also uses data about AIM members to plan and host corporate events, host online forums and social networks in which event attendees may participate, and to populate online profiles for Members on AIM’s sites. AIM may also use data about AIM members for marketing purposes. For example, AIM may use the information you provide to contact you to further discuss your interest in the Services and to send you information regarding AIM, its affiliates, and its partners, such as information about promotions or events. AIM uses Web Site Navigational Information to operate and improve AIM’s websites. AIM may also use Web Site Navigational Information alone or in combination with Data About AIM Members to provide personalized information about AIM.   

We collect and use your information only where: 

  • We need it to provide you with Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services; or 
  • It satisfies a legitimate interest (which is not overridden by your data protection interests); or 
  • You give us consent to do so for a specific purpose; or            
  • We need to process your data to comply with a legal obligation. 

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.  

How long we keep the information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.  

If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display the content you provided.  

If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.   

If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Services. AIM does not share, sell, rent, or trade any of your information with third parties for their promotional purposes.  

5.      Subscribing to AIM’s Services 

AIM is committed to maintaining the confidentiality of your Data. Except as provided herein, your data shall be received and retained by AIM on a strictly confidential basis and may not be disclosed to any third party. In order to facilitate your membership benefits, AIM may only disclose your Data to: (a) AIM’s officers, directors, principals, employees or agents and/or (b) AIM’s Subsidiaries and/or (c) AIM’s Preferred Vendor Network.

6.      Security

AIM uses robust security measures to protect customer data and Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of the data. When the Services are accessed using Web Browsers, Secure Socket Layer (SSL) technology protects data using both server authentication and data encryption. 

These technologies help ensure that the data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. AIM also implements an advanced security method based on dynamic data and encoded session identifications, and AIM hosts its websites in a secure server environment that uses firewalls, and other technology to prevent interference or access from outside intruders. AIM also offers enhanced security features within the Services that permit Customers to configure security settings to the level they deem necessary. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. Because AIM uses the Services to maintain data about AIM customers and Data, which is stored in the Services, it is secured in the same manner as described above for customer data. AIM has procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

7.      AIM Member Agreement and Requirements 

      • AIM members must have a minimum of 5 years of promotional products experience.* 
      • AIM members must have a minimum sales volume of $350,000 in promotional products (hard goods and apparel) and will provide one to two years of recent sales history if asked to do so.* 
      • AIM members are required to keep their AIM membership fees current or risk having their membership cancelled. 
      • AIM members are required to pay AIM suppliers on time and according to supplier payment terms. AIM works closely with its supplier partners and, AIM, upon notification of an AIM member’s lapsed account, may reach out to an AIM member on behalf of the supplier to assist in collecting late payments. Failure to pay suppliers on time may result in suspension  and/or cancellation of the AIM membership and benefits, in addition to notifying AIM VIP suppliers of the suspension and/or cancellation.

        Suspension of membership and benefits include, but are not limited to, the loss of AIM discounts with VIP suppliers, notifying, in writing, VIP suppliers of the member’s suspension, removal of access to Tech Suite, the loss of access to B2B partners, including the AIM shipping discount. 

        If the AIM member does not fulfill their obligation to settle the outstanding invoice(s) within four weeks of being notified, AIM Smarter will have the option of cancelling their AIM membership. If AIM cancels a membership, a distributor may not sign up for AIM membership for a minimum of 24 months after the cancellation date.

        In addition, upon termination or cancellation of a distributor or member’s membership, regardless of whether the cancellation/termination was by AIM or the member, the distributor/member must immediately cease use of their AIM identification number on any communication to suppliers; and they may not associate themselves in any way with AIM. Continuing to use their AIM identification number will result in additional charges, including membership fees.

      • AIM members cannot be affiliated with, or belong to,  a competing distributor organization or buying group. It is within AIM’s sole discretion to define competing distributor organizations and buying groups, and AIM reserves the right to cancel the AIM membership at anytime should AIM determine that an industry group is a competing distributor organization or buying group.  
      • AIM members are expected to support and promote AIM preferred suppliers. 
      • AIM members must include their AIM member number and/or language stating they are a member of AIM on all POs sent to AIM VIP suppliers. Failure to identify yourself as an AIM member may result in cancellation of the AIM membership or of your preferred pricing benefits. 
      • When utilizing social media, AIM members are required to maintain a high level of integrity and represent AIM, fellow AIM members and the AIM preferred supplier network with respect. Members found in violation of this will be removed from the social media networks and, after review, may have their AIM membership cancelled. 
      • AIM members must agree to participate in online polls and surveys whenever prompted. 
      • AIM members agree not to share member discounts or access to any AIM discounts or services outside of the AIM member group, including suppliers.  

* If you do not meet the minimum sales volume of $350,000 in promotional products and/or minimum of 5 years of promotional experience, please contact our AIM Team,, for additional options. 

AIM reserves the right to change the Terms and Conditions & Privacy Statement from time to time. Any changes will become effective when we post the revised Terms and Conditions & Privacy Statement on the Site. Your use of the Sites and the Services following these changes means that you accept the revised Terms and Conditions & Privacy Statement. 

These Terms and Conditions & Privacy Statement were last updated on September 6, 2023.